Privacy Policy

Karvan — car rental marketplace for Morocco. Last updated: 3 September 2026.

This policy explains what personal data the Karvan rider app and website ("Karvan", "we", "us") collect, why, and the choices you have. By creating a Karvan account you agree to this policy.

1. Who we are

Karvan operates a marketplace that connects travellers with licensed car rental agencies in Morocco. When you reserve a car, the rental contract is between you and the agency; Karvan facilitates discovery, booking, the reservation fee, messaging, and support.

Data controller contact: support@karvanapp.com.

2. Data we collect

• Account details — name, email address, phone number, date of birth, and password (stored hashed).
• Identity & driving documents — photos or scans of your driving licence, national ID (CIN) or passport, which you upload to complete a booking. These are shared with the agency you book with so they can verify eligibility to drive.
• Location — with your permission, your device's precise location, used to find nearby rental branches and to set a delivery address. You can decline; parts of the app then require manual entry.
• Booking data — the cars, dates, branches, pickup/drop-off and delivery details of your reservations, and their status and history.
• Messages and reviews — the content of in-app chat with an agency about a booking, and any ratings or reviews you submit.
• Device & technical data — device model, operating system, app version, language, IP address, and a push-notification token so we can send booking updates.
• Support correspondence — messages you send us.

We do not currently take card payments in the app. If in-app payment is added, the transaction is handled by a regulated payment provider and card details are not stored by Karvan; this policy will be updated first.

3. Why we use it

• Create and secure your account, and sign you in.
• Show available cars and agencies, and process your reservations.
• Pass the information the agency needs to fulfil and verify your rental (your name, contact details, uploaded documents, and booking details).
• Enable messaging and support about a booking.
• Send booking-related notifications (approval, confirmation, cancellation, reminders).
• Prevent fraud and misuse, and keep the service safe.
• Meet legal, tax, and regulatory obligations in Morocco.

4. Who we share it with

• The rental agency you book with — your name, phone, email, uploaded documents, and booking details, so it can approve and hand over the car.
• Service providers that operate the app on our behalf: cloud hosting, SMS/OTP delivery, map and geocoding services, push-notification delivery, and (if enabled later) a payment processor. They may only use the data to provide their service to us.
• Authorities or third parties where required by law, to enforce our terms, or to protect the rights and safety of users.

We do not sell your personal data or use it for third-party advertising.

5. Storage and international transfer

Data is stored on servers operated for Karvan. Some service providers may process data outside Morocco; where they do, we rely on appropriate contractual safeguards.

6. How long we keep it

We keep account and booking data while your account is active and for as long as needed to meet legal and accounting obligations, then delete or anonymise it. Uploaded identity documents are retained only as long as needed for the related booking and legal retention periods.

7. Your choices and rights

• Access and correction — view your details in the app; contact us to correct anything you can't edit.
• Deletion — delete your account from the app (Profile → Delete account) or by emailing us. Deletion is blocked while you have an active booking. Some records may be retained where the law requires.
• Location permission — change it at any time in your device settings.
• Notifications — turn off push notifications in your device settings.
• To exercise any right, contact support@karvanapp.com.

8. Security

We protect data in transit with encryption (HTTPS), store passwords hashed, and restrict access to personal data to staff and providers who need it. No system is perfectly secure, but we work to protect your information.

9. Children

Karvan is for adults who are eligible to rent and drive a car. It is not directed to children, and we do not knowingly collect data from anyone under 18.

10. Changes

We may update this policy. Material changes will be notified in the app or by email before they take effect. The "last updated" date above shows the current version.

Questions about this policy or your data: support@karvanapp.com.